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CarQue Privacy Policy
Operator: Rapidbus LLC
Mailing address: Rapidbus LLC, 60 Arlington Road, Forty Fort, PA 18704
Privacy contact: privacy@carque.ai
Effective date: October 11, 2026
Last updated: October 11, 2026
CarQue is a school pickup and dismissal tool made by Rapidbus LLC. This policy covers the CarQue web app at https://carque.ai. It also describes how any future CarQue text-message (SMS) features will work (Section 12). CarQue mobile apps are not currently offered and are not covered by this policy.
Summary
| We never sell personal data. | We do not sell, rent, or trade anyone's personal information. |
| No advertising with student data. | We never use student data for advertising or marketing. CarQue uses no analytics or advertising cookies. |
| What CarQue does | CarQue keeps track of the order in which families arrive in the school pickup line, so staff can dismiss students efficiently. |
| Who we work for | Schools use CarQue and control the information in it. For student records, we act on the school's behalf as a "school official" under FERPA. |
| What we collect | Staff and parent account details, the students a family picks up, optional vehicle details (make, model, color, license plate, and VIN), pickup-line arrival records, and, if you allow it, a one-time check of your approximate location when you join the line (not stored). |
| Who sees it | Your school's authorized staff, and the service providers in Section 7. |
| Your choices | Parents should make requests about student data through their school. To delete your CarQue account, email privacy@carque.ai. |
1. Who we are
CarQue is operated by Rapidbus LLC ("we," "us"). In this policy, "school" means the school or district that uses CarQue. CarQue runs on the same systems as Rapidbus, so if you also use a Rapidbus app, the same account may be used for both.
2. Two roles
- For schools. Student, family, vehicle, and pickup-line information in CarQue is collected for the school. We use it only to provide CarQue to that school, under the school's direction and our agreement with it.
- On our own. We are directly responsible for a small set of information, such as messages you send us.
3. Information we collect
3.1 School staff and administrators
- Name, email address, phone number, role, and school.
- Sign-in information.
- Pickup-line activity, such as marking arrivals and dismissals. Staff actions are logged with the staff member's user ID.
- QR-code scans: scanning happens in your browser, and only the code's text is sent to us, not the camera image.
CarQue bills schools by the number of buildings. Parents are not billed for pickup-line use.
3.2 Parents and guardians
- Name, email address, phone number, and the students you are authorized to pick up.
- Vehicle information (all optional): make, model, color, license plate number, and vehicle identification number (VIN).
- Pickup-line records: when you joined the line, your place in the arrival order, and when your student was dismissed.
- Approximate location when you join the line, if you allow it, used only for an on-the-spot campus check and not stored (Section 5).
Adults who pick up students but are not parents or guardians do not have CarQue accounts.
3.3 Students (provided by schools)
Students do not use CarQue. Schools provide student information needed for dismissal, such as name, grade or classroom, and which adults and vehicles are authorized to pick them up. Because CarQue shares the Rapidbus student roster, CarQue staff users can currently access additional student information through our systems, including date of birth, school-entered notes, a reference to the student's photo, and home address coordinates.
3.4 Technical information
- IP addresses and request details recorded in server logs and monitoring.
- Error details from our servers (Section 7, Sentry).
4. How we use information
We use information only to provide, secure, and support CarQue for schools, including to:
- record the order in which vehicles arrive in the pickup line and show that order to school staff;
- help staff match arriving vehicles to the students they are picking up;
- for schools that require it, check that a family is within a set distance of campus when joining the line;
- keep dismissal records for the school;
- sign users in and send service emails and notifications; and
- diagnose problems, monitor performance, and keep CarQue secure.
CarQue tracks arrival order in the pickup line; school staff dismiss students. We do not use CarQue data for advertising or marketing, and we do not sell it.
5. Location data
Each time you join the line, CarQue asks your browser for your approximate location if your school requires it. If you allow it, CarQue checks that you're within a set distance of campus and then discards the location. It is not stored with your line entry, and school staff cannot see it.
- Location is read only at the moment you join the line. CarQue does not track your location in the background or continuously.
- You can decline location permission in your browser. If your school requires location, you may not be able to join the line online; contact your school for other options.
6. Cookies and browser storage
CarQue does not use analytics or advertising cookies. The CarQue web app uses your browser's local storage and a session cache to keep you signed in (sign-in tokens) and to remember app state, such as your school and settings. These are needed for CarQue to work and are cleared when you sign out. CarQue loads fonts from Google Fonts, so your browser contacts Google's servers when pages load.
7. How we share information
We share information only:
- With your school and the staff it authorizes.
- With service providers that help us run CarQue, under contract and only to provide services to us.
- For legal reasons (Section 8).
- In a business transfer, if Rapidbus LLC is involved in a merger, acquisition, or sale of assets, subject to the same commitments in this policy and our school agreements, with notice to schools.
We do not share information with advertisers or data brokers.
Service providers
| Provider | What it does for us | Information involved |
|---|---|---|
| DigitalOcean | Hosts our servers and database. | All CarQue data. |
| Sentry | Error reporting. The CarQue web app reports only server-side errors, without user information; our shared back end attaches the user ID and email to its error reports. | Error details, user ID, email. |
| Grafana Cloud | Server monitoring: traces, metrics, and logs. | IP addresses, user IDs, and, when errors occur, notification contents. |
| Google Places | Address autocomplete. | Addresses being searched. |
| Google Fonts | Supplies fonts. | Your IP address and browser info when fonts load. |
| Geoapify | Time-zone lookup for the school's location. | School coordinates only. |
| Microsoft 365 (email) | Sends service emails. | Email addresses and message content. |
| Expo, Google Firebase Cloud Messaging, Apple Push Notification service | If you have a Rapidbus app installed, CarQue notifications may arrive as push notifications on that app. | Device push token and notification text (CarQue notification text contains no names). |
CarQue does not use Stripe, Google Maps display, GeoNames, or any analytics service. CarQue does not store files in Amazon S3, except for data shared with Rapidbus (such as student photos covered by the Rapidbus policy).
8. Legal disclosures
We may disclose information if we believe in good faith it is required by law, subpoena, court order, or other legal process, or is necessary to protect the safety of a student or another person, to investigate fraud or security issues, or to protect our rights. Where the law allows, we will notify the school before disclosing student information and disclose only what is required.
9. How long we keep information
Current practice
- Pickup line history is kept with no automatic deletion. It does not include join locations, which are not stored.
- When a school's account is deleted, its CarQue sessions, pickup pools, and queue records are deleted within 7 days. User accounts and vehicle information are not deleted as part of this process, and neither are copies already sent to Sentry or Grafana Cloud. Copies may remain in backups or service-provider logs for a limited time before they are overwritten.
- When a parent account is deleted (by request, see Section 13): your vehicles and push tokens are deleted. Your past queue entries are kept but no longer linked to your account. If you were listed as an emergency contact for a student, your name, phone number, and email are copied into that school's emergency-contact records so the school keeps a way to reach you.
Changes we are rolling out
We are rolling out the following retention limits. Once this change is in place:
- Pickup-line records will be kept for the current school year plus one year, then deleted.
- School account deletion will continue to occur 7 days after the account is closed.
10. Security
We use reasonable administrative, technical, and physical safeguards designed to protect information, including encrypted (HTTPS) connections and access controls designed to limit staff to their own school's data. We regularly review and improve these safeguards. No system is perfectly secure. If we learn of a security incident affecting personal information, we will notify affected schools, and individuals where required by law, including Pennsylvania's breach-notification law.
11. Students, FERPA, and COPPA
FERPA. When a school uses CarQue, we act as a "school official" with a legitimate educational interest under FERPA, performing a service the school would otherwise perform itself, under the school's direct control regarding the use and maintenance of education records. We use student information only for the school's authorized purposes and do not re-disclose it except as the school directs or the law allows.
The school's responsibility. Schools decide what information to put into CarQue and are responsible for giving parents any required notice and obtaining any required consent.
COPPA. CarQue is not directed to children, and students do not use it. Where we hold personal information about children under 13 for a school, we rely on the school's authorization on behalf of parents, as permitted for educational services, and use it only for the school's educational purposes, never for commercial purposes.
Parent requests. Parents and guardians who want to review, correct, or delete their child's information should contact their child's school. If you contact us directly, we will refer your request to the school and help it respond.
12. Text messages (SMS)
CarQue does not send text messages today. If we offer SMS notifications in the future (for example, pickup-line updates), we will ask for your consent before sending them, honor "STOP" and other opt-out requests, and use them only for service notifications, never for marketing.
13. Your choices and rights
- Parents and guardians: Make requests about your child's data through your school. You can leave vehicle fields blank. CarQue does not offer self-service account deletion; to delete your account or vehicle information, email privacy@carque.ai from the address on your account, or ask your school. Section 9 explains what deletion removes.
- Location: You can decline location permission in your browser; see Section 5.
- School staff: Contact your school administrator or privacy@carque.ai.
We respond to requests promptly and within any time limit the law requires. We may need to verify your identity, and for school-controlled data we act on the school's instructions.
14. Children
CarQue is intended for school staff and for parents and guardians, not for children. We hold information about students only on behalf of schools (Section 11). If you believe a child has given us personal information directly, contact privacy@carque.ai.
15. Other laws
This policy is written for users in Pennsylvania and the rest of the United States.
16. Changes to this policy
We may update this policy. We will post the new version with a new effective date and, for material changes, notify schools and account holders before the changes take effect. We will not make material changes to how we use student data without the school's agreement.
17. Contact us
Rapidbus LLC (CarQue)
60 Arlington Road, Forty Fort, PA 18704
privacy@carque.ai